Privacy Policy
Privacy Policy — Event Masters
App name: Event Masters
Developer: Event Masters
Application ID (Android): com.application.eventMasters
Platforms: Google Play (Android) and Apple App Store (iOS)
Official website: https://www.eventmasters.co
Contact: it@event-masters.co
Effective date: 17 June 2026 Last updated: 17 June 2026
This Privacy Policy describes how Event Masters (the "App", "we", "us", or "our")
collects, uses, shares, and protects your information when you use the Event Masters
mobile application, published on Google Play by Event Masters under the application ID
com.application.eventMasters, and the related services available at
https://www.eventmasters.co.
By downloading, installing, or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
This policy intentionally names the exact app ("Event Masters"), the developer ("Event Masters"), and the Android application ID (
com.application.eventMasters) so that it matches the corresponding Google Play store listing.
1. Who We Are
Event Masters is an event-staffing and workforce-management application that connects freelance event staff ("event masters") with event organizers. Through the App you can register and complete identity verification (KYC), browse and apply to projects, sign digital agreements, check in and out on-site, track tasks and announcements, view payslips, take courses in the in-app Academy, chat with your team, and receive notifications.
If you have any questions about this policy or your data, contact us at it@event-masters.co.
2. Information We Collect
We collect the following categories of information, depending on how you use the App.
2.1 Information you provide directly
| Data | Why we collect it |
|---|---|
| Account & identity details — full name, email address, phone number, gender, date of birth, country and city | Create and manage your account; verify eligibility to work events |
| Identity verification (KYC) documents — government ID / identity document type and uploaded images | Verify your identity as required to staff live events |
| Payment information — the payment/payout details you enter for payslips | Process and display your payslips and payments |
| Profile media — profile photo, introductory video, CV/résumé | Build your freelancer profile shown to event organizers |
| Digital signatures — signatures captured on the in-app signature pad | Sign agreements and contracts within the App |
| Communications & content — group chat messages, reports, edit/payslip requests, and support messages | Provide team communication and let you submit work-related reports and requests |
| Academy activity — course progress and quiz answers/results | Deliver learning content and issue certificates |
2.2 Information collected automatically
| Data | Source / SDK |
|---|---|
| Location data — precise (GPS) and approximate location, including in the background during active events (see Section 3) | geolocator, google_maps_flutter |
| Device & technical information — device model, operating system version, app version, language, and network state | device_info_plus, package_info_plus |
| Advertising identifier (AD_ID) — your device advertising ID, subject to your consent / App Tracking Transparency on iOS | app_tracking_transparency, attribution SDKs |
| Usage & diagnostics — in-app events, screens viewed, session activity, and crash logs | Firebase Analytics, Firebase Crashlytics, Microsoft Clarity |
| Attribution data — install source and marketing-campaign attribution | AppsFlyer, TikTok Business SDK |
| Push notification token — to deliver notifications to your device | Firebase Cloud Messaging |
2.3 Information stored only on your device
- Biometric data (fingerprint/face) used for the optional in-app lock is processed by your device's operating system. We never receive, see, or store your biometric data — we only receive a success/failure result.
3. Location Data (Including Background Location)
Location is central to event staffing. We use your device location to:
- Show nearby projects and relevant event opportunities in your area.
- Verify on-site check-in and check-out at the event venue using GPS.
- Track attendance and live location while you are working an active event, so organizers can confirm staff presence on-site.
Background location: With your explicit, separate permission, the App accesses your location in the background (while the App is not open) during an active event so that on-site attendance can be confirmed for the duration of your shift. We request this only when you are assigned to an active project, we show a clear, prominent disclosure before requesting it, and a persistent foreground notification informs you while location tracking is active.
You can revoke location and background-location permissions at any time in your device settings. Disabling location will limit features that depend on it (such as on-site check-in/out and live attendance), but you can continue to use the rest of the App. We do not sell your location data.
4. How We Use Your Information
We use the information we collect to:
- Create, authenticate, and manage your account and freelancer profile.
- Verify your identity (KYC) as required to staff live events.
- Match you with event projects, process applications, and manage agreements/contracts.
- Confirm on-site attendance via check-in/out and (with permission) live location.
- Generate and display payslips and process payments.
- Deliver Academy courses, quizzes, and certificates.
- Enable team communication (group chat) and send notifications, announcements, and tasks.
- Provide an in-app AI assistant to answer your questions.
- Maintain, secure, and improve the App, diagnose crashes, and analyze usage.
- Measure marketing-campaign performance and install attribution.
- Comply with legal obligations and enforce our terms.
5. App Permissions We Request
| Permission | Purpose |
|---|---|
| Location (precise, approximate, background) | On-site check-in/out, nearby projects, and live attendance during active events (Section 3) |
| Camera | Capture ID documents, profile photos, intro videos, and scan QR/barcodes |
| Photos / Files / Storage | Pick and upload images, videos, and documents; save downloaded files (e.g., PDFs, certificates) |
| Notifications | Deliver push notifications, reminders, and scheduled alerts |
| Biometric / Fingerprint | Optional biometric app lock (processed on-device only) |
| Foreground service | Keep location tracking running during an active event with a visible notification |
| Network / Internet | Communicate with our servers and load content |
| Vibration | Haptic feedback within the App |
You can grant or revoke these permissions at any time in your device settings.
6. Third-Party Services and SDKs
The App uses the following third-party services, which may process certain data described above under their own privacy policies:
| Service | Purpose | Privacy policy |
|---|---|---|
| Google Firebase (Cloud Messaging, Crashlytics, Analytics, Remote Config, App Check, Firebase AI) | Push notifications, crash reporting, analytics, configuration, abuse protection, AI features | https://firebase.google.com/support/privacy |
| Google Maps Platform | Maps, place search, and directions | https://policies.google.com/privacy |
| AppsFlyer | Install attribution and marketing analytics | https://www.appsflyer.com/legal/services-privacy-policy/ |
| TikTok Business SDK | Advertising attribution and event measurement | https://www.tiktok.com/legal/page/global/privacy-policy/en |
| Microsoft Clarity | Session replay and UX analytics | https://privacy.microsoft.com/privacystatement |
| Shorebird | Over-the-air app code updates | https://shorebird.dev/privacy/ |
We do not control, and are not responsible for, the privacy practices of these third parties. We encourage you to review their policies.
7. How We Share Your Information
We share your information only as needed to operate the service:
- With event organizers you apply to or are assigned to — your profile, identity-verification status, attendance, and related work information.
- With the third-party service providers listed in Section 6, who process data on our behalf.
- For legal reasons — to comply with applicable law, regulation, legal process, or enforceable governmental request, and to protect the rights, safety, and security of our users and the App.
- In a business transfer — if Event Masters is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
We do not sell your personal information, and we do not sell your location data.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we delete or anonymize it. Crash and analytics data are retained according to the respective providers' default retention periods.
9. Data Security
We use industry-standard safeguards to protect your information, including encrypted (HTTPS/TLS) transmission, authenticated API access (bearer tokens), Firebase App Check, and restricted access to data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information (you can edit much of your profile in-app).
- Delete your account and associated personal data.
- Withdraw consent for permissions such as location, camera, notifications, and tracking.
- Object to or restrict certain processing.
Account & data deletion
To request deletion of your account and personal data, email it@event-masters.co from the email address associated with your account, or use the account-deletion option in the App where available. We will process verified requests within a reasonable period, subject to legal retention requirements.
11. Children's Privacy
The App is intended for users who are of legal working age in their jurisdiction and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at it@event-masters.co and we will delete it.
12. International Data Transfers
Your information may be processed and stored on servers located outside your country of residence, where data-protection laws may differ. By using the App, you consent to the transfer of your information to those locations, and we take steps to ensure it remains protected in line with this policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you within the App. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or your data, contact:
Event Masters Email: it@event-masters.co Website: https://www.eventmasters.co
This Privacy Policy applies to the Event Masters mobile application
(com.application.eventMasters) published by Event Masters on Google Play and to the related
Event Masters services.